Terms and Conditions

1. Getting Access and Setting Up an Account

1. Use of this Site is limited to individuals aged 18 or older.
2. You don't need an account to explore most of the Site. An account becomes necessary if you want to place an order, retrieve content you've bought, or reach certain restricted sections.
3. Whatever information you submit — whether registering or placing an order — needs to be truthful, current, and complete.
4. Changed your details since signing up? Update them via your account settings under "My Profile."
5. Each account is meant for one individual user only. Don't share login credentials with anyone, including other Authorised Users at your organisation — you're accountable for everything that happens under your account, whether or not you personally took the action.
6. Spot any sign that your login (or an Authorised User's) has been compromised or used without permission? Let us know right away at office@zephira.ai.

2. What's Available Through the Site

1. Zephira.ai charges for access to its data, at the rates published on the Site. Anything not specifically granted to you under these Terms stays reserved to us.
2. Want to use our data in a way these Terms don't already cover — say, publishing it on an internal network or a mobile app? You'll need our written go-ahead first, which we can grant or decline at our own discretion.

3. Content You Purchase Directly

What you're allowed to do

Buying digital content from Zephira.ai gives you the right to use it (in whole or in part) as a reference for your own business, specifically to:

• view it in your browser;
• download it in a supported file format;
• keep a copy stored on one device;
• print a single hard copy.

What's off-limits

Outside the uses above, you're not permitted to:

• resell the data to others;
• use bots, crawlers, or any automated method to scrape or extract data from the Site;
• pass the content on to any third party.

4. Subscription-Based Online Access

1. Zephira.ai's Online Services give you ongoing access to our data platform.
2. Reuse of material obtained through the Online Services is allowed only within the boundaries set out here — a balance between practical flexibility for our Authorised Users and protecting Zephira.ai's underlying dataset from being repackaged as a competing offering.
3. Authorised Users can reach our support team by phone for onboarding help and troubleshooting during standard business hours across our offices.
4. What a subscription entitles you to
   1. Subscribing to an Online Service grants a single designated "Authorised User" the right to access and use the platform's data for your organisation's purposes.
   2. An "Authorised User" must be a staff member based at the business address given when you subscribed. Once we've processed your order, we'll follow up to confirm who that person is and issue their login credentials. Within their role, an Authorised User is permitted, for internal company use, to:
      • search and browse company data on the platform;
      • view records online;
      • download and save copies in a supported format;
      • print records and photocopy those printouts;
      • circulate those printouts to other Authorised Users at your company.
5. Limits on subscription access
   • Neither you nor any Authorised User may knowingly let anyone outside your organisation use the platform or its data.
   • Redistribution of platform content to third parties isn't allowed, except as specifically described above.
   • Copyright markers, metadata, or rights-management information embedded in the data may not be stripped, edited, or hidden.
   • Not sure what your subscription allows? Your account manager can clarify the specifics.

5. How Orders Work

1. Before placing an order, you'll need to:
   • confirm you're ordering on behalf of a business and have authority to do so;
   • provide your company's name, address, and phone number, along with your own name, email, and any other requested details;
   • have a valid payment card from an accepted provider (Visa, Mastercard, or American Express).
2. When a contract takes effect

   Placing an order is your offer to buy from Zephira.ai. A binding contract forms once:

   • you've submitted your order through the Site;
   • you've received on-screen confirmation that it went through;
   • Zephira.ai has emailed you confirming what you ordered and the total price;
   • for Online Services specifically, once we've activated your subscription account for your Authorised User.

6. Fair Use of Our Platform

1. Authorised Users must use our Online Services — and any data accessed through them — responsibly, lawfully, and in a manner consistent with these Terms and normal industry standards. We may apply reasonable usage limits (such as rate limits or access controls) to prevent overuse that could affect platform performance for other customers.
2. Attempting to bypass, defeat, or circumvent any security control or usage restriction on the platform — including through excessive automated queries — isn't permitted, and may lead to suspension or termination of account access.
3. Zephira.ai determines, at its own discretion, what counts as excessive or abusive use. Where feasible, we'll try to warn the Authorised User by email before suspending access, but we reserve the right to act immediately if platform security is at risk.

7. Pricing and Payment Terms

1. Listed prices exclude VAT, applicable sales tax, and any delivery costs.
2. Your invoice will break down the full cost, including VAT (where relevant) and any delivery fees.
3. We accept Visa, Mastercard, and American Express; by paying, you confirm ownership of the card used. Alternatively, Online Services can be paid via invoice — in which case we'll need your invoicing details, and invoices will be sent to the email address you registered with.
4. Payment is collected once your card is authorised and details submitted.
5. If you've opted for invoice payment and we haven't received it, we'll follow up to check whether you still want to proceed with the order.

8. Getting Access After You've Paid

1. One-off content purchases
   • Once your order and payment are confirmed (barring delays outside our control), you'll receive an email with links to download your content.
   • Your access remains valid for 12 months, during which you must download your data. Missed the window? Email Customer.service@zephira.ai and we'll extend your access by 30 additional days.
2. Subscription-based access
   • Our team is responsible for setting up Authorised User access once your subscription payment clears. We'll reach out within two business days to collect the Authorised User's details and provide login credentials.
   • Need to add more users or extend your access period? Contact us at office@zephira.ai.

9. Cancelling or Ending Your Contract

1. Cancelling an order
   • We may decline any order for any reason and will notify you by email. If a payment authorisation issue is the cause, we may suggest an alternative payment method.
   • For invoiced subscriptions, we may cancel the order if payment isn't received within 30 days of purchase.
   • If your payment fails but you've already received the ordered content or service access, we may terminate the agreement, revoke your usage rights, and ask you to delete or return the content.
2. Ending a subscription contract
   • Either party can terminate a subscription agreement immediately, in writing, if:
     • the other party breaches these Terms and doesn't fix it within 30 days of being formally notified; or
     • the other party becomes insolvent, enters liquidation (outside a genuine merger or restructuring with prior consent), has an administrator or receiver appointed, stops trading, materially changes its business, or faces an equivalent event under foreign law.
   • Once terminated, access to the relevant Online Services ends for you and your Authorised Users.
   • Termination doesn't cancel out any right to damages or other remedies that existed beforehand.
   • Subscriptions are non-refundable — no credit is given for early cancellation, unused time, or non-usage. Subscriptions renew automatically each term; to stop automatic billing, cancel in writing to office@zephira.ai before your renewal date.

10. Keeping the Platform Available

1. We work to keep our Online Services accessible at all times, apart from scheduled maintenance, and to restore service quickly if something goes down.
2. If a service becomes unavailable, we'll try to provide the relevant data manually (by email or similar). If downtime lasts more than 24 hours and wasn't due to factors beyond our control, we'll extend your access period to make up for the disruption.
3. We may occasionally need to run maintenance or upgrades that temporarily affect service availability. Where possible, we'll give at least two weeks' notice and try to schedule this work on weekends (GMT).
4. Where access depends on passwords, you and your Authorised Users must take reasonable steps to keep them confidential, and report any unauthorised access as soon as you notice it.
5. If we detect unauthorised use, we may suspend or terminate access at our discretion, without giving up any other remedy available to us. Suspension continues until we're confident the issue has been resolved.

11. Your Privacy

We take the protection of your personal data seriously. Our Privacy Policy explains exactly what information we collect and how we use it.

12. Links to Other Websites

1. Our Site may contain links to external websites — research tools, partner sites, and similar resources. We don't review, control, or take responsibility for these third-party sites or their content.
2. Visiting a linked site is entirely your own risk. Any personal information you share there falls under that site's privacy policy, not ours — check it before submitting anything.
3. You're welcome to link to our Site from yours, as long as you don't frame our content as your own or misrepresent your relationship with Zephira.ai.
4. We can withdraw permission to link to our Site at any time, without advance notice.

13. Responsible Use of the Site

1. We're glad to have you use the Site, provided you do so lawfully. You may not use it for illegal purposes, disrupt its operation, interfere with connected networks, or ignore applicable network policies.
2. You're responsible for making sure your Authorised Users stick to the permitted uses described in these Terms, and for taking reasonable steps to prevent unauthorised individuals from accessing our services. An Authorised User agreeing to these Terms doesn't remove your own responsibility to comply with them.

14. Ownership of Intellectual Property

1. All copyright, database rights, trademarks, and other intellectual property connected to the Site and its content belong to Zephira.ai or our licensors at all times.
2. If needed, you agree to assist us — at our expense — with any legal proceedings relating to infringement of these rights.
3. For guidance on how you can use content available on the Site, refer to the relevant sections above.

15. Confidentiality Obligations

1. Both parties recognise that fulfilling these Terms may expose them to confidential information belonging to the other, or to third parties they owe confidentiality duties to. Both agree to keep such information secure, use it only for purposes related to this agreement, and make sure relevant employees understand their confidentiality obligations. This obligation continues even after the contract ends.
2. Zephira.ai won't claim, without your prior written approval, that you endorse any of our products or services. This obligation also survives contract termination.
3. We don't retain payment card details, and we don't sell or share customer data with outside parties.

16. What We Promise, and What You Agree To Cover

1. Zephira.ai confirms that:
   • we hold the necessary rights and permissions from source registries and data providers to make this data available to you under these Terms;
   • we'll operate the platform and deliver our services with reasonable care, and make reasonable efforts to fix known issues;
   • content accessed through our Online Services will substantially match its description on the Site, recognising that data and features may evolve over time.
2. You agree to cover Zephira.ai, its directors, staff, and licensors against claims or losses arising from actions by you or your Authorised Users that disrupt the platform, or from any breach of these Terms on your part.
3. In turn, Zephira.ai will cover you and your Authorised Users against third-party claims of IP infringement stemming from your permitted use of our platform and data, subject to the conditions below.
4. This protection doesn't extend to claims arising from an Authorised User's own modifications to our data. You must notify us immediately if such a claim arises, avoid making admissions without our consent, and cooperate with our defence — which we control and fund. This obligation continues after contract termination.

17. Limits on Our Liability

1. The only commitments Zephira.ai makes are those listed in Clause 16.1.
2. Nothing here limits your legal rights, or our liability for death, personal injury caused by our negligence, fraud, or anything else that can't legally be excluded.
3. Content on this Site is for informational purposes only and shouldn't be treated as advice or a recommendation.
4. While we work hard to keep our data accurate and current, we can't guarantee it's error-free, complete, or suitable for any specific use, and we accept no liability for inaccuracies or gaps in the data.
5. We have no visibility into how you or your business apply our data, and we exclude liability for losses arising from your use of it — or from decisions made based on it.
6. If we fall short on availability or performance commitments and can't fix the issue quickly, your only recourse is an extension to your subscription term.
7. Our data and services are provided "as is." We exclude, to the extent the law allows, any implied warranty of quality, fitness, or merchantability. We don't promise uninterrupted or error-free access, and we're not liable for technical faults, malware, or similar issues affecting your systems. You're responsible for your own antivirus protection; anything you download is at your own risk.
8. To the extent permitted by law, Zephira.ai isn't liable for lost data, lost business opportunities, reputational harm, lost profits or revenue, or any indirect or consequential losses connected to your use of our platform.

18. Updates to These Terms and the Platform

1. We may revise these Terms at any time, either by emailing you or posting the update on the Site. Changes apply seven days after the email is sent or the update goes live, whichever happens first. Continuing to use the Site after that point means you accept the revised Terms.
2. You'll be prompted to review and accept the current Terms each time you place an order. We suggest keeping a saved or printed copy for your own records.
3. We reserve the right to:
   • update any part of the Site — including its content and pricing — at any time;
   • adjust our Online Services periodically, provided such changes don't significantly reduce the functionality or content available to you;
   • introduce technical safeguards controlling access to our services or data, provided your rights under these Terms remain unaffected.
4. Assignment – You can't transfer, sub-license, or assign your rights or obligations under these Terms without our written consent.
5. Force Majeure – We won't be considered in breach of contract if we're unable to fulfil our obligations due to events beyond our reasonable control, such as natural disasters, strikes, civil unrest, war, terrorism, or major infrastructure failures.
6. Representations – Both parties confirm they're relying only on what's explicitly stated in these Terms, and waive claims relating to any other representation, except where fraud is involved.
7. Severability – Should any part of these Terms be found unenforceable, it will be removed without affecting the rest of the agreement.
8. Entire Agreement – These Terms represent the full agreement between you and Zephira.ai regarding your use of the Site and its data.
9. Waiver – Not enforcing a breach at one point doesn't stop us from enforcing it later. Waiving one clause doesn't waive any other.
10. No Third-Party Rights – These Terms don't create enforceable rights for anyone outside the agreement.
11. Governing Law – These Terms are governed by the laws of England and Wales.
12. Resolving Disputes
    • Both parties will make genuine efforts to resolve any dispute quickly, while continuing to fulfil unaffected obligations.
    • Disputes will first go through mediation, following the CEDR Model Mediation Procedure.
    • If mediation isn't started within 14 days, or doesn't reach a resolution within 30 days, the dispute moves to binding arbitration under ICC rules, held in London. Both sides continue their obligations while arbitration is ongoing.
    • Either party may still seek urgent court protection or provisional relief where available under applicable law, regardless of the above.

19. How Notices Are Sent

Notices from Zephira.ai will be sent in writing to the address or email you provided when registering. Notices to us should be sent in writing, via a recognised international courier, to our postal address listed under Contact below.

20. Raising a Complaint

If something's gone wrong, reach out to us at complaints@zephira.ai or by post at the address below, and we'll work to resolve it as quickly as we can.

21. Contact Zephira.ai

This Site is owned and operated by Zephira.ai.

Address: Artisans' House, 7 Queensbridge, Northampton, Northamptonshire, NN4 7BF, United Kingdom
Telephone: +44 20 4551 1901
Email: office@zephira.ai