Billing, Cancellation and Refunds

Last reviewed: 18 September 2026 · Version 2026-09-18

How business subscriptions renew, how to cancel and how billing problems are handled.

1. Read your order before paying

Your checkout or signed order identifies the plan, currency, billing interval, price, taxes and usage. Monthly plans renew monthly; annual plans are charged the full annual price and renew annually. A displayed monthly equivalent is for comparison. The Terms and Conditions govern this policy, and a signed agreement takes priority where different.

2. After payment

Use the same business email at checkout and Zephira sign-in so the payment can be matched to your account. Access depends on verified payment, identity and any necessary fraud review. A successful payment should be followed by plan activation and a confirmation email. If activation is missing, contact support with the checkout email and transaction reference. Never send full card details or an API secret.

3. Cancel renewal

Open Billing in your dashboard and use the Stripe billing portal to manage or cancel the subscription. If the portal is unavailable, email office@zephira.ai before the renewal date with your account and subscription details. Keep the cancellation confirmation and tell us promptly if you do not receive one.

Cancellation ordinarily takes effect at the end of the current paid period, stopping the next renewal while preserving access until the paid-through date. A bespoke order can have different notice requirements. Closing a browser, deleting a key or ceasing use does not cancel billing.

4. Changing a plan

Review the amount, effective date and any proration before confirming an upgrade, downgrade or switch in billing interval. Manage an existing subscription through the portal or support. Buying another subscription separately may create duplicate billing. We will investigate and correct a confirmed duplicate purchase.

5. Refunds

Business subscription payments are generally non-refundable for unused allowance, non-use or voluntary early cancellation. This does not remove mandatory legal rights, agreed service remedies or refunds for duplicate charges, confirmed billing errors, an order we cannot accept or a service we fail to provide as agreed.

If we discontinue a prepaid service without your breach, or you validly terminate for our unremedied material breach, the unused prepaid portion attributable to that service is refundable, subject to any applicable signed agreement. Refund requests are assessed against the order and facts; this policy does not promise approval of every request.

6. Request a billing review

Email office@zephira.ai with the billing email, invoice or transaction reference, charge date, amount and reason. We will investigate and explain the result. Approved refunds go to the original payment method where practicable; receipt depends on the payment provider and bank. Contact us promptly about unexpected renewal charges, access failures or inaccurate usage.

7. Failed payments and disputed charges

Payment failure can lead to retries, restricted access or suspension. Keep billing details current. We may pause access while investigating a suspected unauthorised payment, and will resolve the payment and access position based on the evidence. You keep any rights to raise a genuine payment dispute with your bank; contacting support first can help resolve an error faster.

8. Tax and enterprise orders

Provide accurate business and tax information. Taxes are applied as shown on the accepted order or invoice. A tax number does not automatically establish an exemption in every jurisdiction. Enterprise invoice terms, payment methods, cancellation commitments and service credits are those expressly agreed in writing.